All of the individual designs and ALL of our smaller packages will be downloadable as ZIPPED files. Be sure that you have the software to Un-zip these files. We recommend WinZip for Windows users. If you don’t have WinZip, go to www.WinZip.com to get a FREE copy. All Orders, which can be downloaded are set up for Download at the completion of the order.
SHIPPING HOURS
Our Normal Business Hours are 9:00 am to 4:00 pm, Monday Through Friday, Pacific Time. Orders received by 2:00 pm each day will be mailed by 4:00 pm the next day, orders received after 2:00 pm will be emailed by 12 Noon the following day. Orders received over a weekend will be emailed by 12 Noon on Monday.
TUTORIAL SOFTWARE AND DIGITIZING SOFTWARE: Tutorial Software can be accessed in “My Account” as a streaming video at the completion of your order. There will be an additional charge for shipping backup DVDs. Digitizing software will be shipped from the manufacturer by UPS within two days of your order.
RETURN POLICY: As with any software, once a Design is opened or downloaded, it is on your computer and may not be returned. However, any defective designs will promptly be replaced. In regard to Balboa Videos, fees for shipping, handling, encryption codes and licencing will be deducted from any refund. In regard to Digitizing software, Check the manufacturer’s terms and Conditions
PRIVACY POLICY
The website of Balboa Threadworks, provides this privacy statement in order to demonstrate Our firm commitment to privacy. The following practices control the information concerning gathering and dissemination of information from this website:
Balboa Threadworks never shares personal information about a customer with anyone outside of our staff. We have a strict policy of not providing any personal information about a customer who has given Us his/her personal data, such as name, address, and phone number.
Balboa Threadworks uses an order form for customers to request information, products, and services. We collect visitor’s contact information (such as email address), and demographic information (such as address and zip code). Contact information from the order form is used to send orders and promotional material from Balboa Threadworks to our customers. The customer’s contact information is also used to contact the visitor when necessary. Credit card numbers are not stored on this Site, and cannot be retrieved by Balboa once submitted for processing.
SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.